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Customer Support

Location – Prague, Czech Republic
Joining Date – ASAP

If you are a customer centric professional with focus solving problems, delighting them with your demeanor/etiquettes and if you are looking for some real opportunity to challenge yourself in a fast paced, high-growth entrepreneurial, global, e-commerce organization, then we would like to hear from you. We are looking for highly energetic individuals who are extremely polite, punctual and carry a great attitude.


Job Responsibilities:

  • Respond to customer requests and questions regarding service, products and account information.
  • Answer a high volume of calls, emails and instant chat messages from customers and maintain a quick response rate with highest standards.
  • Maintaining high levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence.
  • Record accurate information on customer contacts received and maintain a log of customer contact.
  • Establish and maintain effective working relationships with co-workers, supervisors and customers.
  • Perform day-to-day administrative tasks on request such as maintain records and process paperwork.
  • Providing information to management and co-workers by telephone, in writing, via e-mail, or in person.

Qualifications:

  • 2-3 years of experience in customer service.
  • High command on English grammar, listening and verbal skills to facilitate exceptional customer service correspondence.
  • Neutral or American accent.
  • An open, honest, enthusiastic and resilient approach.
  • Accountability for achieving goals and delivering a quality service to the customer.
  • Excellent interpersonal skills, self-confidence and be a strong team player.
  • Fluency in another European language is a definite plus.


Apply here

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