Customer Support Representative

If you are a customer-centric professional with a focus on solving problems, delighting clients with your demeanor/etiquette and if you are looking for some opportunities to challenge yourself in a fast-paced, high-growth entrepreneurial, global, e-commerce organization, then we would like to hear from you. We are looking for highly energetic individuals who are professional, polite, punctual and have a great attitude.

We are in search for English speaking individuals looking to expand themselves in the Customer Support World.

Key Responsibilities & Accountability:

  • Customer Relationship Development
  • Responding to customer requests and questions regarding service, products and account information via calls, emails and instant chat messages.
  • Maintaining a quick response rate with highest standards, high levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence.
  • Recording accurate information on customer contacts received and maintain a log of customer contact.
  • Establish and maintain effective working relationships with co-workers, supervisors and customers.
  • Building and maintaining constructive relationships with premium customers.
  • VIP satisfaction through positive feedback received and long-term business relationships kept.
  • Perform outbound calls including but not limited to, campaign and Win Back calls.
  • Perform targeted outbound campaigns through call and email.
  • Additional tasks provided by the country manager such as personalized projects and individual campaigns.
  • Proactively anticipate customer needs and assure maximum satisfaction and loyalty


  • Highly organized with excellent attention to detail and ability to work under pressure.
  • Passionate about Account Management.
  • Reliable & Process driven.
  • Strong analytical and problem-solving ability.
  • Excellent understanding and commitment to providing a world class service.
  • Excellent communication and interpersonal skills.
  • Strong focus on achieving targets and meeting deadlines.
  • High levels of motivation and enthusiasm.
  • Minimum 1 year of experience in customer service is a MUST.
  • High command of English grammar, listening and verbal skills to facilitate exceptional customer service correspondence.
  • Fluency in English is a MUST, Neutral or American accent.
  • Knowledge of Afrikaans is highly desirable.
  • Ability to work on weekends, 5 work days, 2 days off
  • Excellent typing skills


  • Friendly International Environment
  • Dynamic Work Culture
  • Meal vouchers, Multi-sport card possibility
  • Benefit Plus card (6.000CZK per year)
  • Xmas bonus (up to 50% of monthly base salary)
  • 5 weeks holidays and 5 sick days per calendar year
  • 1 charity day per calendar year
  • Modern offices with a fun zone
  • Fresh fruit twice a week
  • Opportunity for professional growth
  • Breakfast every Wednesday

If you think you are the right candidate for this position, we would love to hear from you as soon as possible.

Apply here

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